RESERVATIONS:Bookings will be taken in order of rooms booked on a first come first served
basis. If a room is specifically booked, we reserve the right to alter that room if the need occurs.
We reserve the right to decline any booking requests.
DEPOSITS:A deposit of 25% of the total booking price is required at the time of booking and
the booking is not secure until the deposit is received. This is up to 14 days prior to the check in date of the said reservation. After this time if a cancellation is made in the 14 day period prior to the check in date then the full 100% cost of the booking will be charged to the held card. DEPOSITS ARE NON REFUNDABLE and non-transferable and holiday insurance is advised to cover lost deposits.
OUTSTANDING BALANCE:The outstanding balance should be settled on arrival. If paying
by card, due to bank charges, there is a surcharge of £1 per card used.
CHECKING IN/LEAVING:Check in time is from 2pm to 6pmalthough if arriving earlier you may leave luggage and have access to your room if it is available. Should you be delayed on your journey and unable to arrive at your intended
time, a courtesy call would be appreciated. Rooms must be vacated by 10am on day of departure.
PLEASE NOTE:A valid credit/debit card must be presented when booking in. If an online
booking has been made then the card used to secure the booking must be presented when booking
in. We reserve the right to deduct monies from this aforementioned card to cover the cost of any
damages caused by yourselves to our establishment or furniture within it.
CANCELLATION POLICY:25% of the total cost of the reservation will be charged up to 14 days prior to the check in date. Reservations cancelled in the 14 day period prior to the check in date will be charged the full 100% amount of the total cost of the booking. DEPOSITS ARE NON REFUNDABLE,whether booked verbally, online or in writing. We, the proprietors,
reserve the right to amend, cancel or terminate any contract/booking should the conduct of any
party to that contract/booking cause any detriment to the well-being or comfort or other guests or
damage to our establishment. HOLIDAY INSURANCE IS HIGHLY RECOMMENDED.
We will take card details on arrival for security of any damage to our rooms including the room being left in an unacceptable condition including vomitingsoiling and exposure to any unnecessarybodily fluid of any part of the room. A £200 chargewill be made to the card issued.
SMOKING:We have a strict No Smoking Policy throughout our establishment and should any
persons be found to be smoking, or our cleaners smell smoke in the rooms, a fine of £50 will apply
as that room cannot be re-let for a good 24 hours. If cash is not available to pay this fine we reserve
the right to either issue a bill or the cost will be deducted from the credit/debit card in which the
deposit or room was paid initially.
PERSONAL POSSESSIONS:We, the proprietors, cannot accept responsibility for loss of
guests property unless handed in for safe keeping.
BREAKFAST:A full cooked English Breakfast is served at 9.00am each morning of your stay unless on a room only basis. Earlier breakfast are available on request
We try our best to amend our menu for vegetarian/dietary needs.Failure to show for breakfast will result in loss of breakfast.
KEYS:You are issued with 2 keys and a key fob on arrival. If these keys are lost then a charge
of £10 will be incurred to cover replacement costs, if the keys are taken home then we will charge £100 for the changing of new locks and we reserve the right to deduct this amount
from the credit/debit card which was used to make the booking.
GROUPS:The person in charge of the booked group (and whose card we hold) shall be responsible for all members of the booked group. All charges occurred by the group for any of the above terms and conditions shall be paid for by the group leader or who's ever card we hold for that group. This includes cancellation charges for any part of that group.
By making a reservation, you are agreeing to abide by the Terms & Conditions detailed
above of The Trianon Guest House, Blackpool.